Bullion orders over $500 will not be processed until a copy of valid identification is sent to us by email or fax.
Bullion orders over $9500 cannot be done online. Please call us (toll-free 1-888-244-9999) to complete your order.
Buying bullion coins or bars from J&M is a simple matter but please read this page carefully before placing an order. Because there are some who would attempt to abuse the process there are some strict requirements in making a bullion booking.
IMPORTANT! Bullion prices fluctuate with the market so it is difficult to publish final buy and sell prices. Instead, this website will provide you with very close ballpark pricing that is updated regularly through the day from Monday to Friday. Because the markets are closed on weekends and holidays, this site is not updated at these times.
View the items you wish to purchase. For each item you will find images and descriptions of the the items, followed by the current calculated (ask) price.
To place an order, please call our toll-free order line at 1-888-244-9999 from anywhere in North America during J&M's normal business hours (9:30 am to 6:00 pm PST M-F, 9:00 am to 5:30 pm PST Saturdays) and our Bullion Order Desk will be at your service. Tell us what product(s) you would like to purchase and whether you would like a price in Canadian or USA dollars and we will quote you an absolutely current price and confirm that we have sufficient inventory to fill your order. If we do not have the items available immediately, which we typically do, we will advise when we are expecting our next availability.
Assuming the price is agreeable, the next step is to confirm your booking by providing valid credit card details (Visa or Mastercard) as security. This locks in the price as protection for both yourself and J&M. You will be required to sign a booking contract. We will not charge you more if the price of the bullion goes up. It also means that we expect you to honour your booking if the price goes down. Should you default on the deal for any reason, we will charge or credit your card for the difference between the bullion price at the time of the confirmation and the time of the default.
The J&M salesperson will also ask about your shipping preferences and instructions. They will quote you current rates and options. You can also visit the Forms and Resources section of this website to find rates and options form the primary carriers. It is advised that bullion be shipped insured for obvious reasons.
Once the booking is confirmed, we will require a fax number that we can send a copy of our Bullion Booking Form with all the arrangements detailed so that you can make sure your name and address is accurate, sign it, include your credit card number (if not already provided), and then fax the fully completed form back to us within 15 minutes. Failure to return the form within 15 minutes voids the transaction. Alternatively, you can find a copy of this document in the Forms and Resources section of this website and can fill in the details as instructed by a J&M salesperson, or we can e-mail a copy of the form and have you scan, sign and e-mail it back. Please ask the booking agent for more details.
The vast majority of bullion orders are paid for by bank draft or direct deposit into one of our accounts, either CAD or USD (the account details required are included on the Bullion Booking Form. Regret we cannot accept cheques as payment. Once payment is confirmed and verified we will immediately ship your order. If depositing funds into our accounts or paying by draft, please include a personal contact at the bank's issuing branch to aid in verification. Failure to do so will likely cause delays or make the process impossible.
For British Columbia and Canadian residents: There are no taxes applicable on pure bullion (.999 or finer) purchases though GST/HST would apply to shipping fees. Customers in the USA do not pay any taxes on any coins or bars. This does not apply to palladium coins and bars. .999+ palladium IS subject to GST/HST in Canada.
Paying by eMail or Bank Transfer: Most major Canadian financial institutions will allow you to e-mail payment to us via the Interac e-Transfer system -- a simple, convenient, and secure way to send and receive money directly from one bank account to another. All you need is access to online banking through a participating financial institution, and you can send money to anyone with an email address and a bank account in Canada -- without sharing any personal or financial information. It's a great alternative to cheques and cash. We deal with the Royal Bank so if you also have Royal Bank Online Banking Access you can set us up as a Payee. All you have to do is: Log in to your online banking. Near the top right you should see a section called Self Service. The top option is "Pay Bills and Transfer Funds". Click on it. On the new page you will see in Self Service the option to "Add other RBC Royal Bank customer to payee list". Click on it. Our Branch number is "05600". Enter this in the first field. Our Account Number is "1011386". Enter this in the second field. Our Company Name is "J & M Coin & Jewellery Ltd." Enter this in the third field. (Note the spaces after the J and the & characters.) You can leave the fourth field (Given name) blank because you may end up dealing with more than one J&M salesperson. Then click on the "Continue" button. On the next page, which is a confirmation screen, you just need to click on the "OK" button.
If you have any questions about the process that are not answered here, please send an email@example.com.
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